Terms & Conditions
The chatbot on this webpage or microsite belongs to Barbour Logic Limited (referred to as ‘we’ in these Terms & Conditions). Our chatbot will often sit inside a microsite, created and owned by us but with another organisation’s branding. So when we say ‘chatbot’ we mean the chatbot and our microsite that our chatbot sits on.
These Terms & Conditions explain our chatbot’s terms of use. You must agree to these to use our chatbot.
Who we are
The chatbot is owned by Barbour Logic Limited (company number 5098036) of 1-2 Harbour House, Harbour Way, Shoreham-By-Sea, England, BN43 5HZ.
Using our chatbot
You agree to use our chatbot only for lawful purposes. You must also use it in a way that doesn’t infringe the rights of, or restrict or inhibit the use and enjoyment of, this site by anyone else.
We update our chatbot all the time. We can change or remove content at any time without notice.
ServicesYou can use our chatbot to access information on appealing or challenging a Penalty Charge Notice.
Where available, you may also use our chatbot:
In some situations our chatbot may offer to write your challenge (personalised appeal) for you in return for a fee which is fully refundable if your challenge is unsuccessful. If you accept this offer, we take payment and email the challenge to you with a link to our online refund form in case you need it.
To apply for a refund you agree to use our online refund form and provide us with:
Refunds are paid back to the payment card within 21 days.
Linking to/from our chatbot
Our chatbot links to and from websites that are managed by the council, its service providers or other organisations. We don’t have any control over the content on these websites.
We’re not responsible for:
You agree to release us from any claims or disputes that may come from using these websites.
You should read all Terms & Conditions, privacy policies and end user licences that relate to these websites before you use them.
Disclaimer
While we make every effort to keep our chatbot up to date, we don’t provide any guarantees, conditions or warranties that the information will be:
We’re not liable for any loss or damage that may come from using our chatbot. This includes:
This applies if the loss or damage was foreseeable, arose in the normal course of things or you advised us that it might happen.
This includes (but isn’t limited to) the loss of your:
We may still be liable for:
Information about you and your visits to our chatbot
We collect information about you in accordance with our privacy policy. By using our chatbot you agree to our collecting this information and confirm that any data you provide is accurate.
Virus protection
We make every effort to check and test our chatbot for viruses at every stage of production. You must make sure that the way you use our chatbot doesn’t expose you to the risk of viruses, malicious computer code or other forms of interference which could damage your computer system.
We’re not responsible for any loss, disruption or damage to your data or computer system that might happen when you use our chatbot.
Viruses, hacking and other offences
When using our chatbot, you must not introduce viruses, trojans, worms, logic bombs or any other material that’s malicious or technologically harmful.
You must not try to gain unauthorised access to our chatbot, the server on which it’s stored or any server, computer or database connected to it.
You must not attack our chatbot in any way. This includes denial-of-service attacks.
We’ll report any attacks or attempts to gain unauthorised access to our chatbot to the relevant law enforcement authorities and share information about you with them.
Governing law
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales.
Any dispute you have which relates to these Terms & Conditions, or your use of our chatbot (whether it be contractual or non-contractual), will be subject to the exclusive jurisdiction of the courts of England and Wales.
General
We might decide not to exercise or enforce any right available to us under these Terms & Conditions. We can always decide to exercise or enforce that right at a later date.
Doing this once won’t mean we automatically waive the right on any other occasion.
If any of these Terms & Conditions are held to be invalid, unenforceable or illegal for any reason, the remaining Terms & Conditions will still apply.
Changes to these Terms & Conditions
Please check these Terms & Conditions regularly. We can update them at any time without notice.
You’ll agree to any changes if you continue to use our chatbot after the Terms & Conditions have been updated.
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Privacy Policy
This Privacy Policy describes Barbour Logic’s policies and procedures on the collection, use and disclosure of your information. When using our chatbot you consent to the collection, transfer, manipulation, storage, disclosure and other uses of your information as described in this Privacy Policy. The Privacy Policy may be updated from time to time and by using our chatbot after it has been updated you agree to be bound by the revised policy.
If you have any questions or comments about this Privacy Policy, please contact us at info@barbourlogic.co.uk or write to the Data Protection Officer, Barbour Logic, 1-2 Harbour House, Harbour Way, Shoreham-By-Sea, England, BN43 5HZ.
Information we collect about you
We collect information about you when you use our chatbot.
This information includes:
We use this information to:
Barbour Logic can’t personally identify you using the information you submit, but we may provide some or all the information collected to the council, who can then identify you using the records they have.
Our legal basis for collecting this information is that it is our legitimate interest to collect it. Without the data that our chatbot collects, we wouldn’t be able to provide you with the service of giving you advice. We also need the data you provide to continue improving our products and services.
Where your information is stored
We store your information on secure servers in the UK. It may also be stored in other countries inside the European Union with similar data protection regulations as the UK’s. We store your information where it could be viewed by our staff or suppliers. By submitting your personal data, you agree to this. We take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
Keeping your information secure
Transmitting information over the internet is not completely secure, and we can’t guarantee the security of your information. Any information you transmit is at your own risk.
We have procedures and security features in place to try and keep your information secure once we receive it.
Sharing your information
We won’t share your information with other organisations for marketing, market research or commercial purposes other than described above. We may pass on your personal information if we have a legal obligation to do so. We may use your data in an aggregated way for marketing purposes (for example to show the number of people who looked at a particular reason) but we won’t include any personal data.
Retaining personal information
We will retain your personal information for only so long as is necessary for the purposes for which the information was collected or as required for legal purposes. We will not keep a copy of any challenge you submit for longer than 6 months.
Your rights
You can find out what information we hold about you, correct that information and ask us to delete or not to use any of the information we collect, by contacting us. You also have a right to object to us collecting your information or complain about how we’ve processed your data. If you wish to contact us please write to the Data Protection Officer, Barbour Logic, 43 Alderville Road, London SW6 3RP.
Links to other websites
Our chatbot contains links to and from other websites, including the council website and its service provider websites.
This Privacy Policy only applies to this website. If you go to another website from this one, read the Privacy Policy on that website to find out what it does with your information.
If you come to our chatbot from another website, we may receive personal information about you from the other website. You should read the Privacy Policy of the website you came from to find out more about this.
Cookies
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you use our website and also allows us to improve our site, for example by showing us which buttons users click most.