Terms & Conditions

The chatbot on this webpage or microsite belongs to Barbour Logic Limited (referred to as ‘we’ in these Terms & Conditions). Our chatbot will often sit inside a microsite, created and owned by us but with another organisation’s branding. So when we say ‘chatbot’ we mean the chatbot and our microsite that our chatbot sits on.

These Terms & Conditions explain our chatbot’s terms of use. You must agree to these to use our chatbot.

Who we are

The chatbot is owned by Barbour Logic Limited (company number 5098036) of 1-2 Harbour House, Harbour Way, Shoreham-By-Sea, England, BN43 5HZ.

Using our chatbot

You agree to use our chatbot only for lawful purposes. You must also use it in a way that doesn’t infringe the rights of, or restrict or inhibit the use and enjoyment of, this site by anyone else.

We update our chatbot all the time. We can change or remove content at any time without notice.

Services

You can use our chatbot to access information on appealing or challenging a Penalty Charge Notice.

Where available, you may also use our chatbot:

• to submit your challenge to the council;
• to write your challenge (personalised appeal) for you.

Refund for a challenge (personalised appeal) that our chatbot has written for you

In some situations our chatbot may offer to write your challenge (personalised appeal) for you in return for a fee which is fully refundable if your challenge is unsuccessful. If you accept this offer, we take payment and email the challenge to you with a link to our online refund form in case you need it.

To apply for a refund you agree to use our online refund form and provide us with:

• your Penalty Charge Notice number;
• your email address; and
• an uploaded copy of the council’s rejection letter in full (showing that your challenge was unsuccessful).

Refunds are paid back to the payment card within 21 days.

Linking to/from our chatbot

Our chatbot links to and from websites that are managed by the council, its service providers or other organisations. We don’t have any control over the content on these websites.

We’re not responsible for:

• the protection of any information you give these websites
• any loss or damage that may come from your use of these websites, or any other websites they link to

You agree to release us from any claims or disputes that may come from using these websites.

You should read all Terms & Conditions, privacy policies and end user licences that relate to these websites before you use them.

Disclaimer

While we make every effort to keep our chatbot up to date, we don’t provide any guarantees, conditions or warranties that the information will be:

• current
• secure
• accurate
• complete
• free from bugs or viruses

We’re not liable for any loss or damage that may come from using our chatbot. This includes:

• any direct, indirect or consequential loss
• any loss or damage caused by civil wrongs (‘tort’, including negligence), breach of contract or otherwise
• the use of our chatbot and any websites that are linked to or from it
• the inability to use our chatbot and any websites that are linked to or from it

This applies if the loss or damage was foreseeable, arose in the normal course of things or you advised us that it might happen.

This includes (but isn’t limited to) the loss of your:

• income or revenue
• salary, benefits or other payments
• business
• profits or contracts
• opportunity
• anticipated savings
• data
• goodwill or reputation
• tangible property, including loss, corruption or damage to data or any computer system
• wasted management or office time

We may still be liable for:

• death or personal injury arising from our negligence
• fraudulent misrepresentation
• any other liability which cannot be excluded or limited under applicable law

Information about you and your visits to our chatbot

We collect information about you in accordance with our privacy policy. By using our chatbot you agree to our collecting this information and confirm that any data you provide is accurate.

Virus protection

We make every effort to check and test our chatbot for viruses at every stage of production. You must make sure that the way you use our chatbot doesn’t expose you to the risk of viruses, malicious computer code or other forms of interference which could damage your computer system.

We’re not responsible for any loss, disruption or damage to your data or computer system that might happen when you use our chatbot.

Viruses, hacking and other offences

When using our chatbot, you must not introduce viruses, trojans, worms, logic bombs or any other material that’s malicious or technologically harmful.

You must not try to gain unauthorised access to our chatbot, the server on which it’s stored or any server, computer or database connected to it.

You must not attack our chatbot in any way. This includes denial-of-service attacks.

We’ll report any attacks or attempts to gain unauthorised access to our chatbot to the relevant law enforcement authorities and share information about you with them.

Governing law

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales.

Any dispute you have which relates to these Terms & Conditions, or your use of our chatbot (whether it be contractual or non-contractual), will be subject to the exclusive jurisdiction of the courts of England and Wales.

General

We might decide not to exercise or enforce any right available to us under these Terms & Conditions. We can always decide to exercise or enforce that right at a later date.

Doing this once won’t mean we automatically waive the right on any other occasion.

If any of these Terms & Conditions are held to be invalid, unenforceable or illegal for any reason, the remaining Terms & Conditions will still apply.

Changes to these Terms & Conditions

Please check these Terms & Conditions regularly. We can update them at any time without notice.

You’ll agree to any changes if you continue to use our chatbot after the Terms & Conditions have been updated.