Information we collect about you
We collect information about you when you use our chatbot.
This information includes:
The contravention code or vehicle registration number you enter
The reasons you view and search terms you enter
Your IP address, location and device information
Information on how you use the site, using page tagging techniques, for example which buttons you click, the web pages you visit and how long you spend on the site
Where our chatbot is interfaced with another system, we may also obtain additional data about your Penalty Charge Notice from that system. That can include your Penalty Charge Notice number, the contravention code, your vehicle registration number and the status of your Penalty Charge Notice.
We use this information to:
Improve the website by monitoring how you use it
Improve our products and services
Help the council improve the overall parking challenges and appeals process
Barbour Logic can’t personally identify you using the information you submit, but we may provide some or all the information collected to the council, who can then identify you using the records they have.
Our legal basis for collecting this information is that it is our legitimate interest to collect it. Without the data that our chatbot collects, we wouldn’t be able to provide you with the service of giving you advice. We also need the data you provide to continue improving our products and services.
Where your information is stored
Keeping your information secure
Transmitting information over the internet is not completely secure, and we can’t guarantee the security of your information. Any information you transmit is at your own risk.
We have procedures and security features in place to try and keep your information secure once we receive it.
Sharing your information
We won’t share your information with other organisations for marketing, market research or commercial purposes other than described above. We may pass on your personal information if we have a legal obligation to do so. We may use your data in an aggregated way for marketing purposes (for example to show the number of people who looked at a particular reason) but we won’t include any personal data.
Retaining personal information
We will retain your personal information for only so long as is necessary for the purposes for which the information was collected or as required for legal purposes. We will not keep a copy of any challenge you submit for longer than 6 months.
You can find out what information we hold about you, correct that information and ask us to delete or not to use any of the information we collect, by contacting us. You also have a right to object to us collecting your information or complain about how we’ve processed your data. If you wish to contact us please write to the Data Protection Officer, Barbour Logic, 43 Alderville Road, London SW6 3RP.
Links to other websites
Our chatbot contains links to and from other websites, including the council website and its service provider websites.